2874985 - CRM Scenario: Service - Fixed Price Without Actuals in Sales Order

• This Knowledge Base Article will explain how Service - Fixed Price Without Actuals item type works in sales order.
• Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP Business ByDesign

If you choose Service item type with fixed price without actuals, the Time Recording configuration won’t work during the document process.

1. Release Sales Order.

The status of sales order is now Open.

2. Complete Service Execution.

Since the item type is Service with fixed price without actuals, you can Complete Service Execution from Sales Order directly.

The status of Sales Order changed from Open to In Process. Delivery Status changed from Not Started to Finished.

3. Invoice the Sales Order Invoice Request.

This action will complete the Sales Order as well as the Service.

If you want to attach Service Confirmation to the Sales Order, you can Click “Confirm Service Execution” when Sales Order is at In Process Status.

This won’t affect the Delivery Status in Sales Order either on item level or on header level. If you want to complete the delivery, you still need to click Complete Service Execution.

[Enter your See Also here...]

Service - Fixed Price Without Actuals; SEFL; sales order , KBA , SRD-CRM-ORD , Orders & Contracts , How To