Symptom
Workflow for credit memo request is not working as expected. Setting a workflow for credit memo requests approval results in multiple workflows being triggered.
Environment
SAP S/4HANA Cloud Public Edition
Cause
There is another workflow for credit memo request active that fulfill the same preconditions as the other one workflow.
Resolution
- Go to the "Manage Sales Document Workflows" app.
- Check if there is an active workflow that have the same preconditions fulfilled as compared to other credit memo request workflow.
- The workflow can be deactivate or the preconditions can be changed to ensure that it will not be triggered.
Keywords
credit memo request workflow, credit memo requests, credit memo request, issue workflow, workflow, sales document workflow, multiple workflows, trigger , KBA , SD-SLS-2CL , Sales (Public Cloud) , SD-SLS-WFL-2CL , Approval Workflows (Public Cloud) , Problem
Product
SAP S/4HANA Cloud Public Edition all versions
SAP Knowledge Base Article - Public