SAP Knowledge Base Article - Public

2875279 - Workflow for credit memo request approval not working properly in SAP S/4HANA Cloud Public Edition

Symptom

Workflow for credit memo request is not working as expected. Setting a workflow for credit memo requests approval results in multiple workflows being triggered.

Environment

SAP S/4HANA Cloud Public Edition

Cause

There is another workflow for credit memo request active that fulfill the same preconditions as the other one workflow.

Resolution

  1. Go to the "Manage Sales Document Workflows" app.
  2. Check if there is an active workflow that have the same preconditions fulfilled as compared to other credit memo request workflow.
  3. The workflow can be deactivate or the preconditions can be changed to ensure that it will not be triggered.

Keywords

credit memo request workflow, credit memo requests, credit memo request, issue workflow, workflow, sales document workflow, multiple workflows, trigger , KBA , SD-SLS-2CL , Sales (Public Cloud) , SD-SLS-WFL-2CL , Approval Workflows (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions