2875917 - Get Recruiters from ATS is throwing an error in Command Center or not showing as finished - Recruiting Marketing

No users are being synced with BizX environment. When checking the Process logs in Command Center, we see that Get Recruiters from ATS is :

throwing an error message as listed below or not showing an error but only showing the "Starting" message and not the "Finished" message, and therefore the log and its content is not visible.

NullPointerException: while trying to invoke the method java.lang.Throwable.getMessage() of a null object returned from java.lang.Exception.getCause()

Or

RCM getRecruitersForRMK service could not be reached or is timing out: </error>

SAP SuccessFactors Recruiting Marketing

RMK, RCM, recruiter sync, Recruiter SSO Permission, users sync, BizX, Permission role, unique email , KBA , LOD-SF-RMK , Recruiting Marketing , LOD-SF-RMK-CC , Command Center , Problem