2876267 - MDF Export/Import Job failed due to ExportConfig is null

• "MDF Export Job failed due to ExportConfig is null" error message when attempting to export or import an object definition.
• Whenever trying to use the import and export option it gives errors for both

SAP SuccessFactors HCM Suite

1. Navigate to 'Import and Export Data'
2. Export or import an object definition 
3. Navigate to 'Monitor Jobs' and note that the job failed

This issue can be caused by a delay in MDF Data Model refresh.

In order to fix this, please contact your Implementation Partner or SAP Cloud Product Support team. The resolution requires a sync procedure to be performed on the MDF framework with the database.

For Partners and SAP Cloud Product Support ONLY:

This only solves the following Splunk error: MDF Export Job failed due to ExportConfig is null. com.successfactors.sca.ServiceApplicationException: ExportConfig is null.

If the above error is found on the logs, please run a sync job to resolve this issue:

1. Login into provisioning.
2. Go to Manage Scheduled Jobs page.
3. Select MDF Object Definition To DB SYNC from dropdown. If this job does not exist, you can create it.
4. Click run it now button on action tab to execute the job.
5. Once the job is completed, go to Provisioning.
6. Under MDF Cache Tool, click Clear cache.
7. Clear MDF cache.

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