SAP Knowledge Base Article - Preview

2876338 - Returns Determine Refund step not carried out

Symptom

  • Unable to do Determine Refund Step on Accelerated returns when using Return for Credit and Return for Replacement.
  • Immediate Replacement option not creating a Free of charge order.
  • Immediate Credit option not creating a Credit Memo Request.


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Environment

  •  Sales and Distribution (SD)
  •  SAP S/4HANA Cloud Public Edition All versions 

Product

SAP S/4HANA Cloud 1908 ; SAP S/4HANA Cloud Public Edition all versions

Keywords

RETURNS_REFUND_CLERK, VA03, SAP_SD_BC_RETURNS_DISPL, SAP_SD_BC_RETURNS_PROC , KBA , SD-SLS-RE , Returns , SD-SLS-RE-2CL , Returns (Public Cloud) , Problem

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