2876338 - Returns Determine Refund step not carried out

• Unable to do Determine Refund Step on Accelerated returns when using Return for Credit and Return for Replacement.
• Immediate Replacement option not creating a Free of charge order.
• Immediate Credit option not creating a Credit Memo Request.

•  Sales and Distribution (SD)
•  SAP S/4HANA Cloud Public Edition All versions 

For the 'Determine Refund' step to be carried out successfully by the system, the follow-on documents need to be provided with all required fields. For example: if 'Shipping Point' has been maintained in the incompleteness procedure for the 'Credit Memo Request' but is not available during the time of document creation the follow-on step will not be completed.

Please maintain all required configuration options ensuring all master data fields can be determined by the system. To review the Incompletion logs for effected return orders, open app; 'Manage Customer Returns', select the return order and 'Display Customer Return'. Follow menu option: More -> Edit -> Incompletion Log.

RETURNS_REFUND_CLERK, VA03, SAP_SD_BC_RETURNS_DISPL, SAP_SD_BC_RETURNS_PROC , KBA , SD-SLS-RE , Returns , SD-SLS-RE-2CL , Returns (Public Cloud) , Problem

SAP S/4HANA Cloud 1908 ; SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions