SAP Knowledge Base Article - Public

2876426 - Not able to find inactive users in Directory

Symptom

After giving the permission "Include Inactive Employees in the search" still not able to find users  when searching in Directory

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Company Info
  2. Click in the tab Directory
  3. Search for the inactive user
  4. No result is found

Cause

The option "Include Inactive Employees" is set as "No".

include_inactive_No.jpg

Resolution

  1. Go to Company Info
  2. Click in the tab Directory
  3. Click "More options"
  4. Set the option "Include Inactive Employees" as "Yes"

include_inactive-YES.jpg

  1. Search an inactive employee and now we are able to find 

search_inactive_user.jpg

See Also

2080580 - How to Enable Searching for Inactive Users - Employee Central

Keywords

cannot find inactive user, directory search , KBA , LOD-SF-EP-DIR , Employee Directory Search , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions