Symptom
After giving the permission "Include Inactive Employees in the search" still not able to find users when searching in Directory
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Go to Company Info
- Click in the tab Directory
- Search for the inactive user
- No result is found
Cause
- The option "Include Inactive Employees" is set as "No".
- Or the "employee-status" picklist contains duplicated non-unique external codes.
Resolution
For the first cause,
- Go to Company Info
- Click in the tab Directory
- Click "More options"
- Set the option "Include Inactive Employees" as "Yes"
- Search an inactive employee and now we are able to find
For the second cause, please refer to the KBA 3399278 - Inactive Employees are not showing in People Profile search on selecting 'Include Inactive Users in search' - SAP for Me.
See Also
Keywords
cannot find inactive user, directory search, sf, people search, people profile, , KBA , LOD-SF-EP-DIR , Employee Directory Search , Problem