SAP Knowledge Base Article - Public

2876464 - Send to Previous Step button is not visible in the form - Performance Management


  • Previous step option is enabled in both Form Template Settings and Manage Templates, as well as button permission enabled but Send to Previous Step button is still missing in the Performance form.

  • Current step is a single role route map step.


SAP SuccessFactors Performance Management


  • Previous steps are skipped due to invalid users in the route map.
  • Previous steps are skipped by routing the form via the Route Form tool and selecting option "Skip step to continue the process".


Skipped steps do not appear in the form route map anymore. Since the current step is now technically the first step in the route map, the Send to Previous Step button will not be available.

When routing the form via Route Form tool, select the option "Move form on behalf of [step owner]" instead if you do not wish the step to be skipped. The step will still be displayed in the form.

For the forms that you need to route back in the previous step, use the Route Form tool. If your user is active you will see the route map correct itself.

See Also

 2508254 - Send to Previous Step Button is not visible in Iterative or Collaborative Step - Performance Management


send to previous step missing not visible PM form , KBA , LOD-SF-PM-FRM , Forms & Templates , Problem


SAP SuccessFactors Performance & Goals all versions