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2876552 - Remote account disconnect received from cloud for account: SCC error

Symptom

Sub-account tunnel from SAP Cloud Connector(SCC) to SAP BTP Cloud Platform is disconnected and the below is logged in SCC trace (ljs_trace.log).


   #Remote account disconnect received from cloud for account <subaccount ID> triggered by SAP CP user <User ID>   
   #com.sap.scc.config#notification-client-10-1##Stopping service channels on <User ID>l@hana.ondemand.com|
   INF/services/com.sap.core.connectivity.tunnel.metering.model.MeteringDataProvider)|
   INFO#com.sap.core.connectivity.tunnel.core.impl.context.TunnelRegistryImpl#notification-client-10-1##
   Close tunnel with id ...


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Environment

  • SAP Cloud Connector release independent;
  • SAP BTP Cloud Platform.

Product

SAP BTP, Neo environment 1.0 ; SAP Connectivity service 2.0

Keywords

SAP Clout connector, SCC, SAP CC, CC, com.sap.scc.rt, SccEndpointValidator, initiated by, disconnect, remote account, disconnected, connectivity, cloud connectors, BTP, tunnel, sub-account, subaccount, account , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-NEO-CON , Neo to On-premise Connectivity service , Problem

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