2876552 - Remote account disconnect received from cloud for account: SCC error

Symptom

Sub-account tunnel from SAP Cloud Connector (SCC) to SAP BTP Cloud Platform is disconnected and the below is logged in SCC trace (ljs_trace.log / scc_core.trc).

#Remote account disconnect received from cloud for account <subaccount ID> triggered by SAP CP user <User ID>
#com.sap.scc.config#notification-client-10-1##Stopping service channels on <User ID>l@hana.ondemand.com|
INF/services/com.sap.core.connectivity.tunnel.metering.model.MeteringDataProvider)|
INFO#com.sap.core.connectivity.tunnel.core.impl.context.TunnelRegistryImpl#notification-client-10-1##
Close tunnel with id ...

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Cloud Connector release independent;
SAP BTP Cloud Platform.

Product

SAP BTP, Neo environment 1.0 ; SAP Connectivity service 2.0

Keywords

SAP Clout connector, SCC, SAP CC, CC, com.sap.scc.rt, SccEndpointValidator, initiated by, disconnect, remote account, disconnected, connectivity, cloud connectors, BTP, tunnel, sub-account, subaccount, account, timeout, time out, timed out, not connected, BTP account, tenant, account ID, region host, tenant region , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-NEO-CON , Neo to On-premise Connectivity service , Problem

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