SAP Knowledge Base Article - Public

2876842 - Cannot find Internal Candidate Profile - Recruiting Management

Symptom

When searching for an Internal Candidate Profile, not results are returned.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Access Recruiting;
  2. Click in Candidates to do a search;
  3. Search for the Name of the candidate;
  4. Only an external candidate profile is found.

Cause

The user that you are looking for the internal candidate profile has been inactivated.

Resolution

When Employee Profiles are set as Inactive, their Internal Candidate profile becomes inactive as well, and you will not longer be able to search for it.

To confirm that:

  1. Access your Employee Profile;
  2. Search for Employee you are looking for;
  3. Nothing will be returned;
  4. Now, check the option "Include inactive users in the search";
  5. Do the same search again, and notice that how the user is coming up.

Keywords

employee, candidate, do, not, don't, show, come, up, bring, results, no, profile, internal, employee, inactive, can't, find, can, not , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions