Symptom
Some of the service order apps are missing from the search function even though the business roles have already been assigned correctly. Manage Service Orders and Manage Service Quotation apps are missing in the Enterprise Search.
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Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
Search for the new app Manage Service Orders.
The system doesn't show any results.
Cause
The old tile for the Manage Service Orders app is replaced with a new Smart Business tile.
However, there’s a limitation that some Smart Business apps cannot be searched on SAP Fiori Launchpad. Currently, it’s only possible to search for Smart Business KPI tiles with configurations that has a generic drilldown. For more information, refer to Note 2434549.
Resolution
To find the apps and add them to your home page or other group, use the app finder:
- Choose your profile picture, your initials or the User Actions Menu icon located at the top right corner of the shell header.
- In the menu, choose App Finder.
- In the app finder, search for the Manage Service Orders app.
- Use the + (Add tile) icon to add the app to the required group or your home page.
Keywords
Smart Business Apps, Manage Service Orders, Manage Service Quotations, search function, searchable, search, app finder, s/4hana cloud , KBA , CRM-S4-SRV-SVO-FIO , S4CRM: Service Order Fiori-UI , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , CRM-S4-SRV-SVO , S4CRM: Service Order , CA-GTF-SB-S4H-RT , SAP Smart Business S4H - Run Time , How To