SAP Knowledge Base Article - Public

2876916 - Search function - Manage Service Orders app is missing

Symptom

After 1911 upgrade, some of the service order apps are missing from the search function even though the business roles have already been assigned correctly. Manage Service Orders and Manage Service Quotation apps are missing in the Enterprise Search.

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Environment

S/4HANA CLOUD Service

SAP S/4HANA Cloud

Reproducing the Issue

Search for the new app Manage Service Orders.

The system doesn't show any results.

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Cause

The old tile for the Manage Service Orders app is replaced with a new Smart Business tile.

However, there’s a limitation that some Smart Business apps cannot be searched on SAP Fiori Launchpad. Currently, it’s only possible to search for Smart Business KPI tiles with configurations that has a generic drilldown. For more information, refer to Note  2434549.

Resolution

To find the apps and add them to your home page or other group, use the app finder:

  1. Choose your profile picture, your initials or the User Actions Menu icon located at the top right corner of the shell header.
  2. In the menu, choose App Finder.
  3. In the app finder, search for the Manage Service Orders app.
  4. Use the + (Add tile) icon to add the app to the required group or your home page.

Keywords

Smart Business Apps, Manage Service Orders, Manage Service Quotations, search function, searchable, search, app finder , KBA , CRM-S4-SRV-SVO-FIO , S4CRM: Service Order Fiori-UI , CRM-S4-SRV-SVO , S4CRM: Service Order , CA-GTF-SB-S4H-RT , SAP Smart Business S4H - Run Time , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , How To

Product

SAP S/4HANA Cloud all versions