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SAP Knowledge Base Article - PreviewSymptom
You are unable to add an internal memo from the Ticket work list, but can add it from Ticket interactions.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
add internal memo;internal memo; memo; ticket; service; interactions; actions; , KBA , memo , action , ticket , LOD-CRM-SRP , Service Request Processing , How To
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