SAP Knowledge Base Article - Public

2877242 - Unable To Add Internal Memo In Ticket Work List


You are unable to add an internal memo from the Ticket work list, but can add it from Ticket interactions.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Service work center
  2. Go to Tickets view
  3. Select any Ticket XYZ (Where XYZ represents the Ticket ID)
  4. Go to the Actions menu
  5. There is no option to add an internal memo


Due to UI limitations for rich text support in Object list, currently, we do not support the Add Internal Memo functionality from the Ticket list. It is currently available only in Ticket TI, under the Timeline and Ticket Interactions tab, and Sub-Ticket OWL, under the More button, which is part of the Ticket TI.


This is the current system behavior as designed.


internal memo, ticket, service, interactions, memo, actions , KBA , memo , action , ticket , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions