2877427 - Ticket Interaction Internal Notes Subject Is Not Translated

You notice that an Internal Note maintained under a ticket interaction does not get translated if you access the system in a language different from the one when the note was created.

SAP Cloud for Customer

1. Navigate to Service work center when logged in English for example.
2. Navigate to Tickets work center view.
3. Open any ticket.
4. Navigate to Interactions tab.
5. Click Add Internal Note.
6. Save the changes.
7. Log off and logon in another language.
8. Navigate to Service work center.
9. Navigate to Tickets work center view.
10. Open the same ticket.
11. Navigate to Interactions tab.
12. See that the Internal Note is not translated depending on the logged on Language.

As the Internal Note is handled as a Transactional Data, it is maintained accordingly to the language the system was logged in.

This is the standard behavior of the system.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

• SAP Sales Cloud
• SAP Service Cloud

Service; Internal Memo; Memo Activity; Subject; Ticket; Interactions; Ticket Interactions; C4C; Transactional Data; Logon Language; Language; , KBA , LOD-CRM-SRP , Service Request Processing , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions