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SAP Knowledge Base Article - PreviewSymptom
You are using a placeholder for the 'Completion Due' field in an e-mail template. When you send e-mails via ticket interactione, UTC time zone is displayed instead of the recipient’s time zone.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions
Keywords
Placeholder;Completion Due;E-mail Template;UTC Time Zone; , KBA , LOD-CRM-SRP , Service Request Processing , How To
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