Symptom
You see that Sales Returns DEF status shown as "Finished", However Inbound Status is shown as "In Process" although Inbound Delivery KLM is canceled.
*DEF refers to Returns id, *KLM refers to Confirmed Inbound Delivery Id
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Sales Order Work Center
- Navigate to Returns View
- Search and Select Returns DEF
Cause
When Inbound delivery KLM is canceled the status changes to "Not Started". Return Inbound Status is not Finished as there is no inbound delivery that was released, it was canceled.
Resolution
Return Inbound Status is not Finished as there is no inbound delivery KLM that was released, it was canceled, Hence Inbound Status is shown as "In Process".
Keywords
Sales Returns DEF status shown as "Finished", However Inbound Status is shown as "In Process" , KBA , sales returns status shown as "finished" , inbound status is shown as "in process" , AP-CRP-CR , Customer Return , Problem