SAP Knowledge Base Article - Public

2877783 - Sales Returns Status is Completed but Inbound Status showing as "In Process" although corresponding Inbound Delivery is Canceled

Symptom

You see that Sales Returns DEF status shown as "Finished", However Inbound Status is shown as "In Process" although Inbound Delivery KLM is canceled.

*DEF refers to Returns id, *KLM refers to Confirmed Inbound Delivery Id

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Sales Order Work Center
  2. Navigate to Returns View
  3. Search and Select Returns DEF 

Cause

When  Inbound delivery KLM is canceled the status  changes to "Not Started". Return Inbound Status  is not Finished as there is no inbound delivery that was released, it was canceled.

Resolution

Return Inbound Status  is not Finished as there is no inbound delivery KLM that was released, it was canceled, Hence Inbound Status is shown as "In Process".

Keywords

 Sales Returns DEF status shown as "Finished", However Inbound Status is shown as "In Process" , KBA , sales returns status shown as "finished" , inbound status is shown as "in process" , AP-CRP-CR , Customer Return , Problem

Product

SAP Business ByDesign all versions