SAP Knowledge Base Article - Preview

2877978 - Users are unable to access SuccessFactors due to an internal error

Symptom

  • I'm unable to login within SuccessFactors even when typing the correct password with certainty;
  • I'm unable to access SuccessFactors due to an internal error;
  • "An internal error has occurred in the system. Please contact technical support" error message being thrown when attempting to login;


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Environment

 SAP SuccessFactors HXM Suite

Product

SAP SuccessFactors HCM Suite all versions

Keywords

internal error, error, login error, login issue, database recovery, schema rebuild, , KBA , LOD-SF-PLT-UPG , Upgrade, Patches, Lifecycle Management , Problem

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