SAP Knowledge Base Article - Preview

2877978 - Users are unable to access SuccessFactors due to an internal error

Symptom

  • I'm unable to login within SuccessFactors even when typing the correct password with certainty;
  • I'm unable to access SuccessFactors due to an internal error;
  • "An internal error has occurred in the system. Please contact technical support" error message being thrown when attempting to login;


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Environment

 SAP SuccessFactors HXM Suite

Product

SAP SuccessFactors HCM Suite all versions

Keywords

internal error, error, login error, login issue, database recovery, schema rebuild, "An internal error has occurred in the system. Please contact technical support" , KBA , LOD-SF-PLT-UPG , Upgrade, Patches, Lifecycle Management , Problem

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