Symptom
When you are trying to release a Customer Invoice, you get the warning message "Conflict detected in item XX of Service Confirmation ID XYZ; release not possible." and release of the invoice is not successful.(XX is the Line Item numer and XYZ is the ID of Service Confirmation)
Environment
SAP Business Bydesign
Reproducing the Issue
- Go to Customer invoicing Work center.
- Go to Invoice Documents.
- Search for Invoice ABC and click on Release Button
- The warning message: "Conflict detected in item XX of Service Confirmation ID XYZ; release not possible." appears and the release is not successful.
Cause
The issue is occuring because Reason for rejection is set for this particular line item in Service Confirmation after the invoice was created.
Resolution
To resolve the issue, you have to cancel the Customer Invoice.
- Go to Customer invoicing Work center.
- Go to Invoice Documents.
- Search for Invoice ABC and click on Cancel Button and save your changes
Keywords
Service Confirmation; Conflict ; release not possible ; , KBA , customer invoice release , service confirmation conflict , AP-CI-CI , Customer Invoice , Problem