SAP Knowledge Base Article - Public

2878812 - Not able to send Adhoc email to more than 150 applications (Candidates) at once through Action -> Contact Candidate - Recruiting Management

Symptom

  • Customer is trying to send ad-hoc emails from candidate pipeline status using Actions -> Contact Candidate, to 1000 candidates at the same time.
  • In Provisioning customer has checked the option ‘‘Support the handling of more than 150 candidates in candidate summary page. (beta, use at your own risk, this may slow down the system considerably when selecting more than 150 candidates)“
  • While sending adhoc emails to 1000 candidates at once the browser is not responding and failing with below message:
    "Bad Request Your browser sent a request that this server could not understand.”

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to a Requisition having large number of candidates (~1000 or more)
  2. Go to Candidate Workbench
  3. Select all candidates and click on Action
  4. From Action > Select "Email Candidate"
  5. Select next
  6. Error appears: "Bad Request Your browser sent a request that this server could not understand.”

Cause

Functionality is working as designed.

Resolution

The system doesn't support sending emails to more than 150 at one time.
This is the current system behavior, as there is no infrastructure support from Akamai Servers.

Customer should select a maximum of 150 applicants at one time to send emails.

Keywords

Adhoc, emails, Bad, Request, Server, Error, 1000, Candidates, Reference, 7.33210f17.1570165982.0, Fails. , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions