Symptom
- Customer is trying to send ad-hoc emails from candidate pipeline status using Actions -> Contact Candidate, to 1000 candidates at the same time.
- In Provisioning customer has checked the option ‘‘Support the handling of more than 150 candidates in candidate summary page. (beta, use at your own risk, this may slow down the system considerably when selecting more than 150 candidates)“
- While sending adhoc emails to 1000 candidates at once the browser is not responding and failing with below message:
"Bad Request Your browser sent a request that this server could not understand.”
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to a Requisition having large number of candidates (~1000 or more)
- Go to Candidate Workbench
- Select all candidates and click on Action
- From Action > Select "Email Candidate"
- Select next
- Error appears: "Bad Request Your browser sent a request that this server could not understand.”
Cause
Functionality is working as designed.
Resolution
The system doesn't support sending emails to more than 150 at one time.
This is the current system behavior, as there is no infrastructure support from Akamai Servers.
Customer should select a maximum of 150 applicants at one time to send emails.
Keywords
Adhoc, emails, Bad, Request, Server, Error, 1000, Candidates, Reference, 7.33210f17.1570165982.0, Fails. , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem
Product
SAP SuccessFactors Recruiting all versions
SAP Knowledge Base Article - Public