Symptom
When a user is enrolled in a scheduled program, the below warning message is displayed for a class with VLS (Virtual Learning Service):
"There are enrollment issues with one or more classes in the program. To enroll in to the classes please select 'Register'."
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Create a scheduled program >
- Create an ILT item >
- Schedule the item within the same date and time as the program >
- In the class, edit the segment and include the VLS details >
- Include the instructor that is also registered in your VLS >
- Add the item to the program, also include the class >
- Assign the program to the user >
- Go to the Learning user side >
- See the warning message.
Cause
There are 2 possible causes:
- The "Program VLS Enrolment/Withdrawal" automatic process was not triggered by the Learning admin performing the enrollment.
- The automatic process failed to enroll the users, hence the message.
Resolution
There are 2 mandatory steps to complete the program + VLS enrollment.
- Enroll the users in the program >
- Run the "Program VLS Enrolment/Withdrawal" automatic process.
If the automatic process was not triggered, it must be.
- Learning admin > System Administration > Automatic Processes >
- Look for the "Program VLS Enrolment/Withdrawal" entry and access it >
- Schedule it to run in the next minute.
- Once it is completed, users will be enrolled in the class + VLS.
If, for any reason, the automatic process fails to enroll any user, the affected user must go ahead and click "Register Now". This is a workaround implemented by the Learning Engineering team to avoid losing all the enrollments from that batch of enrollments.
See Also
Keywords
vls, program, schedule, scheduled, class, enroll, warning, error, There are enrollment issues with one or more classes in the program. To enroll in to the classes please select 'Register'., automatic, process, virtual , KBA , LOD-SF-LMS-VLS , Virtual Learning System , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-SCH , Class - Scheduled Offerings , LOD-SF-LMS-APM , Automatic Processes , LOD-SF-LMS-PRO , Programs , How To