Symptom
A formula from an e-mail template doesn't work when a contact has no title maintained.
Environment
SAP Cloud for Customer
Resolution
There are following options to adjust/change the output e-mails:
Option 1:
Define an e-mail template and assign it to the corresponding Form Template Variant (WoC View: Administrator -> Form Template Maintenance)
Option 2:
Use the following BADI to adjust/change the e-mail (PDI implementation):
Output BADI: BADI_CQ_OUTPUT (ES_CQ_OUTPUT):
Namespace: http://sap.com/xi/AP/CRM/Global
Enhancement Option: CustomerQuoteOutput
Related Business Object: CustomerQuote
The BADI can be used for the following changes:
- e-mail subject text replacement
- e-mail body text replacement
- sequence of the formatted address of a Party (Buyer, Seller, Product recipient or Employee responsible)
- address data of a Party (Buyer, Seller, Product recipient or Employee responsible).
Option 3:
Manuel change from the sales quote UI (Edit output settings).
Keywords
E-mail, e-mail , KBA , LOD-LE-CQP , Customer Quote Processing , Problem