2879552 - Multiple E-Mail Notifications for one System Change

 One object change creates several e-mail instances through workflow rule for one user.

 SAP Cloud for Customer

In case of workflow of type notifications, notifications go to the recipients and also to the active delegates of the recipients.

As example: if a user has 2 active delegates, they would get 3 email notifications for 1 instance.

This is the expected system behaviour. Please check if the user receiving too many notifications/ e-mails has active delegates.

KBA , LOD-CRM-WKF , Workflow , Problem