SAP Knowledge Base Article - Public

2879995 - 'Return Product to' address in the Accelerated Return Order


It is unclear where the address for 'Return Product to' is retrieved for the output of an Accelerated Return Order.


  •  Sales and Distribution (SD)
  •  Logistics Execution (LE)
  •  SAP S/4HANA Cloud All versions 

Reproducing the Issue

  1. Logon to the Lauchpad with Business Role - SAP_BR_RETURNS_REFUND_CLERK.
  2. Select App - Create Customer Return.
  3. Enter the Customer Return Order data: Document Type CBAR, Sales Area, etc.
  4. Click on [Header Output Preview].
  5. Select the Output item and [Display PDF Document].
  6. The Output contains a 'Return Product to' address.


The address is assigned to the Receiving Point and can be displayed or edited using the following steps in 'Manage Your Solution':

  1. Configuration Step ID - 100066
  2. Organisation
  3. Click on 'Shipping Point'
  4. Click on [Configure]
  5. [Edit] Address


Returns, print, form, SD_SLS_FDP_V1_RETURNS, SalesReturnsItemSupplierAddressNode, TDS_SD_SLS_FDP_ADVANCED_RETURN, frmSuppliertAddress, TVST, ADRC, CL_SD_SLS_FDP_V1_RE_01_DPC_EXT, SALESRETURNSRECE_GET_ENTITY , KBA , SD-SLS , Sales , SD-BF-OC , Output Determination , SD-SLS-2CL , Sales (Public Cloud) , Problem


SAP S/4HANA Cloud 1911 ; SAP S/4HANA Cloud all versions