SAP Knowledge Base Article - Public

2879995 - 'Return Product to' address in the Accelerated Return Order

Symptom

It is unclear where the address for 'Return Product to' is retrieved for the output of an Accelerated Return Order.

Environment

  •  Sales and Distribution (SD)
  •  Logistics Execution (LE)
  •  SAP S/4HANA Cloud Public Edition All versions 

Reproducing the Issue

  1. Logon to the Lauchpad with Business Role - SAP_BR_RETURNS_REFUND_CLERK.
  2. Select App - Create Customer Return.
  3. Enter the Customer Return Order data: Document Type CBAR, Sales Area, etc.
  4. Click on [Header Output Preview].
  5. Select the Output item and [Display PDF Document].
  6. The Output contains a 'Return Product to' address.

Resolution

The address is assigned to the Receiving Point and can be displayed or edited using the following steps in 'Manage Your Solution':

  1. Configuration Step ID - 100066
  2. Organisation
  3. Click on 'Shipping Point'
  4. Click on [Configure]
  5. [Edit] Address

Keywords

Returns, print, form, SD_SLS_FDP_V1_RETURNS, SalesReturnsItemSupplierAddressNode, TDS_SD_SLS_FDP_ADVANCED_RETURN, frmSuppliertAddress, TVST, ADRC, CL_SD_SLS_FDP_V1_RE_01_DPC_EXT, SALESRETURNSRECE_GET_ENTITY , KBA , SD-SLS , Sales , SD-BF-OC , Output Determination , SD-SLS-2CL , Sales (Public Cloud) , Problem

Product

SAP S/4HANA Cloud 1911 ; SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions