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SAP Knowledge Base Article - PreviewSymptom
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- You are running an integration with SAP Contact Center and SAP Cloud for Customer (C4C)
- Inbound voice calls are alerted in C4C's Live Activity but no customer name is displayed as "Unknown Customer"
- Business would like for the customer's name to be displayed
- This should work for voice, sms and chat channels alike
Read more...
Environment
- SAP Contact Center 7.0
- SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 1905 ; SAP Cloud for Customer core applications 1908 ; SAP Cloud for Customer core applications 1911 ; SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, account identification, cloud for customer, Live Activity Search, NAD, AD, Agent Desktop, Customer Identification, Identify , KBA , wrong customer identification , CRM-CCI , Contact Center Infrastructure , LOD-CRM-LA , Live Activity , Problem
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