SAP Knowledge Base Article - Public

2880456 - "Catastrophic failure" error when closing an Analysis Office workbook

Symptom

When closing an Analysis Office workbook, the following error occurs:

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An exception occurred. 
Send the attached log file to your administrator.
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The traces of AO (recorded by following the steps described in SAP note 2129389), contain the following entries:

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Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))
at Microsoft.Office.Core._CustomTaskPane.get_DockPosition()
at com.sap.ip.bi.pioneer.addins.xl.EaTaskpane.get_DockPosition()
at com.sap.ip.bi.pioneer.controls.Taskpane.CnAbstractTaskpaneBase.SaveSizeAndPosition()
at com.sap.ip.bi.pioneer.addins.xl.EaTaskpaneManagerSDI.WorkbookApplication_ModelChanged(CoEventArgs iEventArgs)
at com.sap.ip.bi.pioneer.common.commands.CommonEventHandler.Invoke(CoEventArgs iEventArgs)
at com.sap.ip.bi.pioneer.core.models.CrModelBase.OnModelChangedEvent(CoEventArgs eventArgs)
at com.sap.ip.bi.pioneer.excel.main.EaSession.RemoveWorkbook(String iWorkbookId)
at com.sap.ip.bi.pioneer.excel.main.xlcallback.EaExcelCallBackHandler.WorkbookClosedLogic(ICofWorkbook iWbToBeClosed)
at com.sap.ip.bi.pioneer.excel.main.xlcallback.EaExcelCallBackHandler.XLApplication_WorkbookClosed(ICofWorkbook workbook)
at com.sap.ip.bi.pioneer.excel.main.xlcallback.EaExcelCallBackHandler.<>c__DisplayClass78_0.<WorkbookClosed>b__0()
at com.sap.ip.bi.pioneer.controls.main.CnSession.CallbackWrapForOfficeEvents(CallbackWrapDelegate iDelegate, CnCallbackErrorSeverity iSeverity, CoUseWaitCursorEnum iWaitCursor)
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Environment

Analysis for Microsoft Office

Resolution

The issue is fixed in Analysis Office 2.7 SP10 and AO 2.8 SP1 or higher versions.

Refer to SAP note 1518359 for the release schedule.

Keywords

crash, jump, error, RRI, Catastrophic, 0x800401A8, HRESULT , KBA , BI-RA-AO-XLA , Excel Addin , Known Error

Product

SAP Analysis for Microsoft Office all versions