Symptom
When closing an Analysis Office workbook, the following error occurs:
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An exception occurred.
Send the attached log file to your administrator.
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The traces of AO (recorded by following the steps described in SAP note 2129389), contain the following entries:
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Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))
at Microsoft.Office.Core._CustomTaskPane.get_DockPosition()
at com.sap.ip.bi.pioneer.addins.xl.EaTaskpane.get_DockPosition()
at com.sap.ip.bi.pioneer.controls.Taskpane.CnAbstractTaskpaneBase.SaveSizeAndPosition()
at com.sap.ip.bi.pioneer.addins.xl.EaTaskpaneManagerSDI.WorkbookApplication_ModelChanged(CoEventArgs iEventArgs)
at com.sap.ip.bi.pioneer.common.commands.CommonEventHandler.Invoke(CoEventArgs iEventArgs)
at com.sap.ip.bi.pioneer.core.models.CrModelBase.OnModelChangedEvent(CoEventArgs eventArgs)
at com.sap.ip.bi.pioneer.excel.main.EaSession.RemoveWorkbook(String iWorkbookId)
at com.sap.ip.bi.pioneer.excel.main.xlcallback.EaExcelCallBackHandler.WorkbookClosedLogic(ICofWorkbook iWbToBeClosed)
at com.sap.ip.bi.pioneer.excel.main.xlcallback.EaExcelCallBackHandler.XLApplication_WorkbookClosed(ICofWorkbook workbook)
at com.sap.ip.bi.pioneer.excel.main.xlcallback.EaExcelCallBackHandler.<>c__DisplayClass78_0.<WorkbookClosed>b__0()
at com.sap.ip.bi.pioneer.controls.main.CnSession.CallbackWrapForOfficeEvents(CallbackWrapDelegate iDelegate, CnCallbackErrorSeverity iSeverity, CoUseWaitCursorEnum iWaitCursor)
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Environment
Analysis for Microsoft Office
Resolution
The issue is fixed in Analysis Office 2.7 SP10 and AO 2.8 SP1 or higher versions.
Refer to SAP note 1518359 for the release schedule.
Keywords
crash, jump, error, RRI, Catastrophic, 0x800401A8, HRESULT , KBA , BI-RA-AO-XLA , Excel Addin , Known Error