SAP Knowledge Base Article - Public

2880706 - Benefit Life Event not Enrolling Users in Benefits Through Intelligent Services


Intelligent Services Centre is not enrolling users in the new hire benefit life event


Employee Central - Global Benefits

Reproducing the Issue

  •  Hire a new user into a legal entity
  •  Check to see if the user is enrolled in benefits


 Inactive benefits included in the configuration of the life event


Please check that the Benefits attached to the Life event are all active. All of the benefits attached to the life event must be Active.

 Otherwise no benefits will be enrolled.


Intelligent Services, Benefits Life Event Enrollment, New Hire Life Event, Enrollment not Occurring, Benefit Life Event Enrollment Broken , KBA , LOD-SF-EC-GBF , Global Benefits , Problem


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