SAP Knowledge Base Article - Public

2880809 - User appearing twice in Org Chart


Some names are appearing twice under a manager in the Org Chart

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Navigate to Company Org Chart
  2. Under a Managers block, a user is appearing twice



This occurs when a user has the same user ID entered in both the "MANAGER" and "MATRIX_MANAGER" columns in the Employee Import file. Notice how one of the blocks is joined by a dotted line to indicate a Matrix relationship.


Perform an Employee Export and make an amendment in either the MANAGER or MATRIX_MANAGER column, whichever is relevant for your situation. Then import the new, fixed import file.


Manager, Matrix Manager, Job Relationship, Org Chart, Duplicate, user appearing twice, user showing twice, employee showing twice, direct manager, hide matrix manager , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Problem


SAP SuccessFactors HXM Suite 1911