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2880840 - Known issues in SAP Solution Manager 7.2 after the change in Support Backbone starting January 2020


Known issues:

Issue Symptom Status Solution
Connection test for SAPOSS "access denied" Connection not used for applications on SAP Solution Manager 7.2 SP05 and higher Ensure that SAP Support Hub configuration has been executed successfully. Ignor SAPOSS destination status.
Rating for connections in solman_setup -> System Preparation -> Set up connectivity to SAP -> 3.1 rated red SAP Note published 2880549

Self Diagnosis: Alert 00188 -  Check RFC destination SAPOSS (SAP Solution Manager System)

rated red SAP Note published 2880999

 Self Diagnosis: Alert 00001 - SAP Service System Integration (SAP-OSS and SAP-OSS-LIST-O01)

rated red SAP Note published 2880999
EWA: As immediate work around enter a Technical Communication User in the RFC destination to SAP Support Backbone. EWA rated red False Alerts solved by Service Content Update Ensure that Service Content Update is running on your SAP Solution Manager
RTCCTOOL shows logon screen and using technical communication user is not working, ST-A/PI is lower as ST-A/PI 01T_* SP01 Logon Screen in RTCCTOOL Solution known 2881247
SP07 & SP08 ITSM standard scenario and SP08 VAR and ISV scenario cannot exchange incidents, copy of SAP-OSS connection -> SM_SP<custno> is still used SM_SP_<custno> shows "access denied" Solution known 2819986
Error message "access denied" is raised during the execution of transaction SOLMAN_CONNECT "access denied" SAP Note published 2928430
Error message "access denied" is raised during the execution of report AI_SC_GET_SAP_CUSTOMER_NUMBERS "access denied" Solution known


SysRec job does not receive note from SAP Support Backbone due to performance issue of system recommendation HTTP error 0 when sending data to SAP via destination SAP-SUPPORT_PORTAL Solution known

issue is solved after switching to the new backend, so workaround in Note 2686105 and 2833610 is no longer needed, both Notes are obsolete now.

Memory error appears in the job of system recommendation "Internal session terminated with a runtime error HTTP_NO_MEMORY (see ST22)" Solution known


Jobs SM:UPLOAD SYSTEM DATA (report isAI_SC_UPLOAD_SYSTEM_DATA) is failing The functionality of this report is deactivated Solution known

2408453 (for SAP Solution Manager 7.2 SP05 and higher)
2855951 (when your SAP Solution Manager is not on 7.2 SP05 or higher)

SOLMAN_SETUP Central Note version unknown Available SAP note version is 'Unknown' Solution known


Report AGSSISE_REFRESH_RFCDEST is returning error messages for SAP-OSS, SAP-OSS-LIST-O01, SAPNET_RTCC, SDCC_OSS and SAPOSS "Error when opening the RFC connection" Job is deprecated


"Download Service" tile shows "Error while communicating with the SAP backend." when downloading a Maintenance Planner transaction "Error while communicating with the SAP backend." Development will provide a fix

 Workaround: use Download Manager or SWPM to download the files



SAP Solution Manager 7.2


SAP Solution Manager 7.2


Backbone, solman_setup, SAPOSS, Support Hub Connectivity, RFC connectivity red , KBA , SV-SMG-INS-CFG-SYP , System Preparation , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-SER-EWA , EarlyWatch Alert , SV-SMG-SDG , Self Diagnosis for SAP Solution Manager , SV-SMG-SVC , Administration of Service Connections with Solution Manager , Problem

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