SAP Knowledge Base Article - Public

2880919 - [EV30] - Upload verification document notification link requires username and password

Symptom

EV30 Notification "E-Verify - Upload verification document" is sent to the mananger to scan and upload the document that the employee has provided in their I9. Upon clicking on the link in the email, it asks the manager's Onboarding username and password. See below screenshot for reference.

ONBUSPW.PNG

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors - Onboarding 1.0

Reproducing the Issue

  1. Complete Onboarding Activity for a candidate
  2. Once Everify activity is created, process through the signature step.
  3. This notification with subject: E-Verify: Upload verification document for {FirstName} {LastName} will be sent at Signature Step to the manager.
  4. Check the email, and click on the link.
  5. The link will then direct the manager to the Onboarding page requiring a username and a password.

Resolution

The notification has option "Secured Wizard", where it requires the Manager to provide ONB user name and password. This is an EV30 new design.

Keywords

Everify30, EV30, EV30 Notifications, ONB Username and password , KBA , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding all versions