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SAP Knowledge Base Article - PreviewSymptom
When a Ticket is created, the Categories are not automatically filled through Machine Learning.
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Environment
SAP Cloud for Customer / Service
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Machine Learning Prediction Services Categories Ticket automatic , KBA , LOD-CRM-ML-SRV , Machine learning for service cloud , Problem
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