SAP Knowledge Base Article - Public

2881613 - Workflow Rule does not Execute


You have configured a workflow rule but it is not triggered even though the conditions are met.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator workcentre.

  2. Go to the Workflow rules view.

  3. Open workflow rule 123(where 123 is workflow rule ID).

  4. For this workflow rule the condition maintained is 'ABC[] Contains <blank>' here ABC is a field available in condition dropdown.

Though the condition is met, the workflow rule is not executed.



With the condition ABC[] Contains <blank> the workflow rule is never executed.

This is as we currently have a limitation if a condition with a field ending with [] is used, and if we are comparing it with empty(blank) then the condition is never satisfied.


As a workaround we suggest you to achieve this through PDI by creating an extension field which can hold the value of required and in the condition screen to check  whether it is empty or not.


workflow rule , condition , [] , KBA , workflow , LOD-CRM-WKF , Workflow , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions