2881930 - How to Analyze If Calls Reached CTI Adapter

You would like to analyze if a call is reaching the CTI Adapter, by increasing the log level.

SAP Cloud for Customer

1. Open the CTI Adapter from your computer.
2. Disable the Adapter.



3. Increase the Logging Level.



4. Enable the CTI Adapter.
5. Simulate a call from the respective CTI Provider.
6. Disable the CTI Adapter to update all the logs to Log Files.
7. Go to the Log directory under local C:\Users\<UserName>\AppData\Local\SAP\SAPC4CClientAdapter\log
8. Open the latest file CTIServer<Date>.



9.Analyze the log file.

CTI, Adapter, Live Activity, Logs, Logging Level , KBA , LOD-CRM-LA , Live Activity , How To

SAP Cloud for Customer core applications all versions