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SAP Knowledge Base Article - PreviewSymptom
When trying to set a ticket to irrelevant, you notice that the "Set as Irrelevant" (Inside the "Actions") or the "Yes" button in the pop-up are grayed out
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket, Service Request, Set as Irrelevant, Irrelevant, Yes, Grayed Out, Anonymized, Service, C4C, Cloud for Customer, Completed, Closed , KBA , LOD-CRM-SRP , Service Request Processing , How To
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