SAP Knowledge Base Article - Public

2882516 - Job information incremental import removes data from fields not present in import file

Symptom

When performing job information change via incremental import or manage mass changes, some fields not mentioned in the import file or in the mass change screen get cleared.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

When change is made via import/mass change:

Fields are cleared.png

When change is made via UI:

UI change.png

Environment

SAP SuccessFactors Employee Central: Employee Data Import

Reproducing the Issue

  1. Create and Initiate a mass change to update one field (like work schedule) or perform job history incremental import to update a field:

    Mass Change.png
  2. Check the profile of the user after the import/mass change has completed successfully:

    Fields are cleared.png
  3. Values from other fields are removed.

Cause

The fields which get cleared have their 'Visibility' set to 'View' and 'Allow Import' set to 'No' in Manage Business Configuration -> jobInfo -> "Cleared Field Name" -> Details:

Field Details.png

Resolution

Either set the 'Visibility' of the field as 'Edit' or set 'Allow Import' as 'Yes', when performing incremental import or mass changes.

Keywords

ECT-125231, Job Information, Incremental Import, Job History, Mass Change, field cleared, field removed, Employee Central, Import Employee Data, Manage Mass Change, Allow import, visibility, removed, deleted, delete, removes , KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , LOD-SF-EC-JOB , Job Information , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions