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SAP Knowledge Base Article - PreviewSymptom
You are trying to maintain an employee as an additional direct approver for Service Confirmations but the employee is not listed in the selection.
or
An approval task for a Service Confirmation cannot be assigned by the system to the expected responsible as per the approval process.
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Environment
SAP Business Bydesign
Product
SAP Business ByDesign all versions
Keywords
MMA_CUSTOMERSERVICE; CRM_SC_APPROVE; Service confirmation approval; , KBA , mma_customerservice , crm_sc_approve , service confirmation approval , SRD-CRM-ORD , Orders & Contracts , Problem
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