2882762 - Outage Information for SAP Datasphere

SAP Datasphere tenant is down/unavailable, not reachable or you cannot access it.

SAP Datasphere services are not reachable or working properly. Some examples:

• Error message "Sorry, the storage data couldn't be loaded" when opening "Space Management"
• We've encountered an unexpected issue
• It looks like you haven't been assigned to any spaces
• Service Unavailable: No server is available to handle request or the application is temporarily down for maintenance. Excuse us for the inconvenience
• Session Ended
• You have been logged out from another tab. Log on to start a new session or close this tab
• 404 Not Found: Requested route ('<Datasphere Tenant URL>') does not exist

SAP Datasphere

SAP Datasphere's logon screen is not reachable

• Check the availability of SAP Datasphere in Cloud Service on the SAP Trust Center

• Check the status of cloud products in SAP CAC (SAP Cloud Availability Center) with personalized and at-a-glance view

Note: CAC is only available for production / productive systems (test, partner and development systems are excluded)

• Check the SAP Datasphere maintenance windows which includes (SAP BTP, HANA Cloud, and Data Intelligence)

In case server looks like should be available, but still SAP Datasphere's logon screen is not reachable, create a SAP Support case (see KBA 2854764 - Guidelines for SAP Datasphere Incidents)

SAP Datasphere's logon screen is reachable, but logon does not work

1. Validate your user with the SAP Datasphere tenant owner

2. If you forgot your password, see KBA 2399123 - How to reset your password. A link to reset your password will be sent to your email address.

• Didn't receive the email? see KBA 2527607 - Users do not see the system emails

• KBA 2757726 - SAP Analytics Cloud Outage Information
  
• KBA 2854764 - Guidelines for SAP Datasphere Incidents
  

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