Symptom
You want to know which Facet the Involved Parties of a Lead are shown in.
Environment
SAP Sales Cloud
Resolution
Lead Involved Parties are shown in the facets Overview, Contacts, Sales &Marketing team and Involved Parties of the Lead TI.
Parties shown in Overview/Details section: Account, Contact of Account, Owner, Owner (Sales), Marketing Unit, Sales Unit.
Parties shown in Contacts: only shows Contacts.
Parties in Sales & Marketing Team: Employee Responsible (=Owner), Sales Employee (=Owner Sales), Partner Contact, Approver. Also custom parties of category Partner Contact Party, Sales Employee Party, as well as of category Other Party with flag Internal= True
Parties in Involved Parties: standard party Partner; custom parties with category Other Org Unit Party and of Other Party with flag Internal = False.
Keywords
leads, involved parties , KBA , LOD-CRM-LM , Lead Management , Problem