SAP Knowledge Base Article - Public

2883428 - Internal Hire is not supported for non EC user - EC

Symptom

  • Error message is appearing when hiring non-ec user as Internal Hire from Onboarding to Employee Central.
  • Error received in Manage Pending Hire: Internal Hire is not supported for non EC user

Environment

SAP Successfactors Employee Central Suite Integration

Reproducing the Issue

  1. Go to Manage Pending Hire
  2. Select the non-ec user - Internal Hire
  3. Upon clicking the "Internal Hire" button
  4. Error message will appear "Internal Hire is not supported for non EC user"
  5. Click OK
  6. End user can still hire the non-ec user.

Cause

This is expected when the Employee is not presented in EC. The Employee can have a profile but there is no Job Information present which will be comprehended by the system as a non-ec user.

Resolution

When employee is non-ec user, the end user should be able to get an error message saying "Internal Hire is not supported for non EC user" and after clicking "OK", the system will take the end-user to PP3 hire page (Add New Employee) and from there, the end-user will be able to hire the non-ec internal hire.

Keywords

ECT-52029, Internal Hire is not supported for non EC user, Internal Hire, Manage Pending Hire, non ec, EP user, Add, New, Employee , KBA , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , Problem

Product

SAP SuccessFactors Employee Central all versions