SAP Knowledge Base Article - Public

2883508 - How to handle Unassigned Task/Approver is getting error" You are not authorised to change the data"

Symptom

You will see error:No approver found; task is unassigned

or

You will see an unassigned task in the business task management view

or

You receive automatic system generated incident with subject:

Health Check Component: Business Task Management

Health Check Name: Task without responsible

 or

 Approver is getting error"You are not authorised to change the data"

Environment

  • SAP Business ByDesign
  • SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Application and User Management work center (SAP Business ByDesign) or the Administration work centre (SAP Cloud for Customer).
  2. In the Task Distribution, click Business Task Management (SAP Business ByDesign) or, go to the Business Task Management view (SAP Cloud for Customer).
  3. Select Unassigned Items.

Cause

This happens when system is unable to assign the task to the responsible person.

e.g. if the responsible person does not have the relevant access rights to complete the task, then system is unable to assign the task to that person.

Resolution

  1. Go to the Application and User Management work center (SAP Business ByDesign) or the Administration work centre (SAP Cloud for Customer).
  2. In Task Distribution, click Business Task Management (SAP Business ByDesign) or, go to the Business Task Management view (SAP Cloud for Customer).
  3. Select Unassigned Items/ All items
  4. Search and select  the respective document
  5. Click determine assignment button
  6. You will see action log created and  appearing when you scroll down
  7. Click the action log ID to open it
  8. Refer the general, results tab for detailed information to understand the reason for the unassignment
  9. Take necessary action accordingly and then try the same steps again from 1 to 5

Note:This details are applicable for any task unassigned in Business Bydesign.

See Also

 KBA 2939021 - Health Check Assignment of type CRM_SRQ_ALT_COMPL BTM items not possible

Keywords

 Unassigned task reason, why unassigned task, no approver, approver not found approver empty , KBA , responsible person not determined , unassigned task , approver not determined , SRD-SRM-PRO , Purchase Requests and Orders , LOD-CRM-ACC , Account , LOD-CRM-ACT , Activities , AP-SIP , Supplier Invoice Processing , Problem

Product

SAP Business ByDesign all versions