SAP Knowledge Base Article - Public

2883641 - Benefit: Error "You have already requested to opt out of Benefit effective date"

Symptom

  • Error: You have already requested to opt out of <Benefit> effective <date>
  • Application error when opting out from enrolled benefit

Environment

  • SAP SuccessFactors Employee Central
  • Global Benefits 

Reproducing the Issue

  1. Login to instance
  2. Benefit > Go to Benefit
  3. Insurance > Click on Opt out > Error 

Cause

Opt out record already exists for the user in Manage data.

Resolution

  1. Go to Manage data
  2. Benefit Employee Opt-out Requests
  3. Search for the user record for which error is appearing
  4. Notice in Benefit enrollment opt - out details, benefit enrollment record already exists for which user is trying to opt out
  5. Delete the benefit enrollment record through Take action > Make correction > Save.

Keywords

Benefit enrollment, Benefit enrollment opt out, application error opt out, you have already requested to opt out, benefit opt out error , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions