2883888 - SuccessFactors outages and maintenances - when will they happen?

• Are there any SuccessFactors outage our maintenance event coming up?
• In which weekends SuccessFactors maintenances will be rolled out?
• How can I be aware about upcoming outages or maintenances events?
• Will a maintenance event affect the system availability?
• Where can I check the upcoming outages and maintenance events details?

SAP SuccessFactors HXM Suite

As explained in KBA 2871614, the monthly planned events schedule will be made available in SAP for Me > Cloud Availability.

Regular events such as planned outages and maintenances will have the full details published in the Cloud Availablity for two or three months ahead. There, you'll be able to check out details such as event's date, duration, affected systems, description, and so on.

Should you wish to be aware about when these events will happen and how they'll affect your SuccessFactors environments, please take a look at the below material:

• KBA 2548400 - Getting started with the SAP Cloud Availability
• here you'll find an overview and how to navigate
  
  
• Cloud Availability in SAP for Me page
• Information page about the application along with FAQs, etc.
  
  
• KBA 2587408 - S-user ID authorizations for Cloud Availability and Manage Cloud Service Availability Notifications (Get Notified)
• Guidance on S-user ID authorizations required for access

Summary: upcoming and planned maintenance and outages will be available in the Cloud Availability portal. Since it's a customer self-service tool, you will not need to engage either Cloud Support or Operations Team to access this information.

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