Symptom
-
When trying to update an incident using "Update from SAP" button in SAP Collaboration section in CRM WEB UI or via Message Refresh Status job (AI_CRM_IM_UPDATE_FROM_SAP_WS), the following error shows up:
"Status profile <XXXXXXXX> is not mapped. Target user status cannot be found" -
Job AI_CRM_IM_UPDATE_FROM_SAP_WS ends with errors and transaction SOLMAN_INCIDENT_UPD shows errors:
"Error updating message <SOLMAN Incident number> from SAP incident <SAP Incident number>.
Message No. AI_CRM_IM_ICT_EXCH031
Status profile XXXXXXXX is not mapped. Target user status cannot be found.
Message No. AIC_CRM_API010" - Error: Text type SU13 is not in text schema ZMIV0001 of text object CRM_ORDERH
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
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Environment
SAP Solution Manager 7.2
Product
Keywords
SOLMAN, ITSM, TJ30, TJ02, SE16, SLG1, Sent to SAP, Sent to partner, In Process, Customer action, Proposed Solution , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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