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SAP Knowledge Base Article - PreviewSymptom
You are reporting on tickets, the service catalog and the categories by using the data source Ticket (CRMSRQHB). You display a category ID, for example an object category ID, and you change the characteristic setting to show the description as well.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
object category, incident category, cause category, service category, resolution category, description, duplicate, report, tickets, data source, ID, ticket type , KBA , ticket data source , category id , crmsrqhb , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , LOD-CRM-SRP , Service Request Processing , Product Enhancement
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