SAP Knowledge Base Article - Preview

2884613 - Category ID from Service Catalog Shows Wrong Description in Reporting

Symptom

You are reporting on tickets, the service catalog and the categories by using the data source Ticket (CRMSRQHB). You display a category ID, for example an object category ID, and you change the characteristic setting to show the description as well.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

object category, incident category, cause category, service category, resolution category, description, duplicate, report, tickets, data source, ID, ticket type , KBA , ticket data source , category id , crmsrqhb , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , LOD-CRM-SRP , Service Request Processing , Product Enhancement

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