Symptom
You are reporting on tickets, the service catalog and the categories by using the data source Ticket (CRMSRQHB). You display a category ID, for example an object category ID, and you change the characteristic setting to show the description as well.
Read more...
Environment
SAP Cloud for Customer
Product
Keywords
object category, incident category, cause category, service category, resolution category, description, duplicate, report, tickets, data source, ID, ticket type , KBA , ticket data source , category id , crmsrqhb , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , LOD-CRM-SRP , Service Request Processing , Product Enhancement
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.