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SAP Knowledge Base Article - PreviewSymptom
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
You notice that when adding a contact to a new ticket interaction, the selection query displayed is Related to Account, even though it is not set as the default query.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Query, Interactions, Ticket Interactions, Contact, Default, Rules, C4C, Service, Service Request, Related to Account, Contacts, Ticket, , KBA , LOD-CRM-SRP , Service Request Processing , How To
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