2884756 - Contribution error when creating or updating Pension Benefits - Employee Central

• Maintained Contribution Amount or Contribution rule to set the Contribution Amount for Employee/Employer Contribution Detail.
• Getting an application error "As of {Date}, your eligible employer contribution is {Value}. Please ensure you enter "Employer Contribution Percentage" within the range of "Employer Statutory Minimum Percentage" and "Employer Defined Contribution Percentage" when saving Pension Enrollment,
• Despite of having Employee Statutory Amount within the Minimum/Maximum defined in Benefit Pension Statutory Lookup Object. System still respecting the value that maintained on the Contribution amount from Business Rule/Benefit

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SuccessFactors Employee Central - Global Benefits (Pension/Retirement Savings Plan)

1. Configure a Pension Benefit with contributions below: 
   • Employee contribution=5 
   • Employer contribution=5
2. Go to employee profile > Benefits section 
3. When enrolling into pension benefit or editing the enrollment update the contributions as below 
   • Employer contribution=6
4. When trying to save the error is faced 

This pop-out is expected base on the amount/percentage that maintained on the Employer/Employee Contribution Eligibility rule/Field in Benefit Configuration.

The default employer contribution value set by the rule or defined in the benefit serves as the upper cap for the employer contribution. This prevents contributions above this value, regardless of any statutory limits configured.

For example, if we define in the rule or in the benefit an employer contribution of 5, we can only update it to values lower or equal to 5. 

Also, the default employee contribution value set by the rule or defined in the benefit serves as the lower cap for the employee contribution. This way we cannot select any contribution below this value. 

For example, if we define in the rule or in the benefit an employee contribution of 5, we can only update it to values bigger or equal to 5. 

Statutory is just a guidelines indicates the minimum amount/percentage that an employer and employee is supposed to contribute as per country's or location's government rules/law that fetches this value from the Statutory Minimum Lookup object Statutory Minimum Lookup Object.

The Statutory provides guidelines on what values are allowed, but it does not say what should be the exact. Percentage and amount set using Employee and employer contribution rules or on Benefit configuration can vary, as long as they are within the range defined in the statutory.

This way, when configuring the eligibility rule or the contributions in the benefit you will need to keep in mind that they are not only the default values, but they also set the limits of the contributions.

This way, you will need to make sure that the contributions selected during enrollment or updated respect the limits of the contributions set in the configuration or by the rules. 

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Pension/Retirement Savings Plans

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