SAP Knowledge Base Article - Public

2885133 - The Field Completion Due is Marked in Red Color

Symptom

You notices that the Completion Due field in the Ticket list is red and would like to understand what are the reasons for that.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. In the Ticket list, you can see the Completion Due in red for some of the Ticket ID's (you might need to add the column Completion Due to the list as it is not there by standard).

Cause

The field is matching specific conditions.

Resolution

The field Completion Due will be shown in red if:

  • Completion Due Date is in the past.

AND

  • The Status of the Ticket is either Open or In Process. Please note it's the lifecycle status that is relevant. The assignment status of the respective status is not considered.

Keywords

SLA; Red; Color; Ticket; Service Level ; Completion Due ; Service , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions