SAP Knowledge Base Article - Public

2885248 - Basic Import - Duplicate person_id_external error


When doing a basic import for inactive users to be made active, an error is encountered:

User: [1]Duplicate person_id_external [1]

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Terminate a User in EC - Status in EC: Terminated (Inactive), Status in BizX: inactive
  2. Try to make this user active in BizX (only) via Basic User Import
  3. Encounter the error User: [1]Duplicate person_id_external [1]



There is currently no scheduled release for this issue. It is being reviewed by our Engineering Team.


To resolve the issue, remove the "PERSON_ID_EXTERNAL" column from the import file.


PLA-3534, sf, ec, success factors, person id, plt , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EC , Employee Central , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions