SAP Knowledge Base Article - Public

2885258 - The token [[INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL]] is not resolving as a hyperlink for External Candidates using YOPmail and Outlook - Recruiting Management


When sending an interview invite to external candidates who are using Outlook, Hotmail and YOPMail, the token [[INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL]] does not resolve as a hyperlink.

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SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Include the token [[INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL]] in the email template that will be used to send the interview invite.
  2. Use Interview Scheduling to send the invite to the candidate who uses Outlook, Hotmail or YOPmail
  3. When candidate receives the email, to token [[INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL]] is not showing as a hyperlink so candidate is not able to click and will have to copy and paste in a browser.

Expected behavior

The token [[INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL]] should be a hyperlink.


Some email providers resolves the <li> HTML tag into anchor based on the HTML content.

Some email providers will not resolve <li> HTML tag into anchor based on the HTML content, to resolve this issue for all the email providers we have to change the <li> tag to <a> anchor tag so that it will reflect in the email clients.


An enhancement request has been submitted to make this URL clickable in the future, however this is the current standard behaviour of the system.

For now, we have the following steps as a workaround:

  1. Access the email template what will be used thru Manage Recruiting Email Templates
  3. Click Source and change the HTML tag for the token to <a href=">INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL</a> so the new coding should be <a href="[[INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL]]">INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL</a> then save the changes.


See Also

2885177 - Interview Scheduling token giving the wrong interview date

2601687 - [[INTERVIEW_TEAM_TABLE]] token in Upcoming Interview Notification


Hyperlink, token, [[INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL]] , Interview Scheduling , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem


SAP SuccessFactors Recruiting all versions