2885258 - The token [[INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL]] is not resolving as a hyperlink for External Candidates using YOPmail and Outlook - Recruiting Management

When sending an interview invite to external candidates who are using Outlook, Hotmail and YOPMail, the token [[INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL]] does not resolve as a hyperlink.

SAP SuccessFactors Recruiting Management

1. Include the token [[INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL]] in the email template that will be used to send the interview invite.
2. Use Interview Scheduling to send the invite to the candidate who uses Outlook, Hotmail or YOPmail
3. When candidate receives the email, to token [[INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL]] is not showing as a hyperlink so candidate is not able to click and will have to copy and paste in a browser.

Expected behavior

The token [[INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL]] should be a hyperlink.

Some email providers resolves the <li> HTML tag into anchor based on the HTML content.

Some email providers will not resolve <li> HTML tag into anchor based on the HTML content, to resolve this issue for all the email providers we have to change the <li> tag to <a> anchor tag so that it will reflect in the email clients.

An enhancement request has been submitted to make this URL clickable in the future, however this is the current standard behaviour of the system.

For now, we have the following steps as a workaround:

1. Access the email template what will be used thru Manage Recruiting Email Templates
2. Look for the token [[INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL]].
3. Click Source and change the HTML tag for the token to <a href=">INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL</a> so the new coding should be <a href="[[INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL]]">INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL</a> then save the changes.

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Hyperlink, token, [[INTERVIEW_SCHEDULING_CONFIRM_INTERVIEW_URL]] , Interview Scheduling , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem