2885598 - Rewards & Recognition - Award sequence numbers within Employee Central

Symptom

While viewing an employee profile you are only able to see one award for a date rather than two.

How can the profile show multiple awards given on the same day?

**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental**

Environment

SAP SuccessFactors Rewards & Recognition

Cause

[Enter your Cause here...]

Resolution

To see a sequence of awards given for the same day please ensure you have the following enabled within Manage Business Configuration> payComponentNonRecurring.

sequence-number payComponentNonRecurring.png

Also make sure the hris-field in the data model is present under payComponentNonRecurring hris-element

<hris-field max-length="256" id="sequence-number" visibility="view" allow-import="true">

Having this within the background element will assign a sequence number to each award an employee is given. Therefore, showing multiple awards for the same day.

We recommend this to sequence-number is enabled BEFORE awards and granted/approved within SuccessFactors.

If you have awards already approved etc and need to see multiple awards, then please follow the steps below.

Manually correcting awards

First, export Spot Award to EC Integration Status data from Import and Export data.

import and export rnr ec status.png

From the exported file we can see the example below has multiple awards for the 23rd December 2019.

published ec awards.png

When checking the profile, we can only see one for the this date.

mulipe rnr awards.png

After you have added the column sequence-number to payComponentNonRecurring, edit the exported file as follows for the awards you want to show in the profile.

edit rnr ec status file.png

Go back to Import and Export data, select the Spot Award to EC Integration Status object, set the purge type to be Full Purge and select your edited file.

import edited ec status file.png

Next go to provisioning and run the following job once. Do not set this to be a recurring job.

spot award to ec recovery job.png

This job will take the awards we previously set to be ERROR and post them back to EC.

After this job completes you can now see all the awards previously sent on the 23rd December.

updated awards in ec.png

This process will not populate duplicate postings as you are posting the award again which had been sent previously.

Keywords

missing sequence number, sequence-number, award being overwritten, overwritten awards, R&R postings, Spot Award to EC Integration Status, , KBA , LOD-SF-RNR , Reward and Recognition , LOD-SF-RNR-EC , Data to and from Employee Central , Problem

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HCM Core all versions