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SAP Knowledge Base Article - PreviewSymptom
You are using Live Activity for Chat and the Party Determination for Agent is not working.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket ; Involved Parties ; Agent ; Processor ; Determination ; Current User ; Chat ; Live Activity ; Live Activity Center , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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