Symptom
When an employee approves a new hire workflow system is triggering the Exception error:
???DAOException thrown HibernateException thrown could not insert: [com.successfactors.hris.bean.eo.EmpPhoneInfoEO]???
Environment
- SAP SuccessFactors HXM Suite
- SAP SuccessFactors Employee Central
Reproducing the Issue
- Access Home Page
- Check Employee Pending Approval Workflow
- Access Workflow
- Approve
Cause
The error is caused by an incorrect Phone Type set into Contact Information section
Resolution
In order to approve workflow you need to access workflow and proceed with following steps:
- Access Workflow
- Click into Update button (If user is not able to access it, could you please proceed with an user who have access)
- Set employee Phone Type into Contact Information Section
Keywords
EmpPhoneInfoEO, DAOException , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-HIR , Hire & Rehire Wizards , Problem
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions