SAP Knowledge Base Article - Public

2885874 - Application exception is triggered when approve a New Hire Workflow

Symptom

When an employee approves a new hire  workflow system is triggering the Exception error:

???DAOException thrown HibernateException thrown could not insert: [com.successfactors.hris.bean.eo.EmpPhoneInfoEO]???

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Access Home Page
  2. Check Employee Pending Approval Workflow
  3. Access Workflow
  4. Approve 

Cause

The error is caused by an incorrect Phone Type set into Contact Information section

Resolution

In order to approve workflow you need to access workflow and proceed with following steps:

  1. Access Workflow
  2. Click into Update button (If user is not able to access it, could you please proceed with an user who have access)
  3. Set employee Phone Type into Contact Information Section

Keywords

 EmpPhoneInfoEO, DAOException , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-HIR , Hire & Rehire Wizards , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions