2885931 - Ticket Subject Field Not Mandatory in Detail View

You are using the feature to create Tickets in Detail View and the Subject field is not mandatory.

 SAP Cloud for Customer

1. Go to the Service work center.
2. Select the Tickets view.
3. Click on the '+' for New.
4. Click on Save.
5. The Ticket is saved even though the Subject was not maintained.

The Subject field is not mandatory in Detail View and always mandatory on Quick Create view.

This is the current expected system behavior.

A possible option is to check the SAP Cloud for Customer Customer Influence to submit an idea:

• SAP Customer Influencer Site

Subject ; Mandatory ; Ticket ; QC ; Quick Create ; Detail View ; Detailed View ; Ticket Configuration , KBA , LOD-CRM-SRP , Service Request Processing , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions